FAQs
Brands & Products
What products can you procure?
The trade-exclusive products you can order through our Design Concierge Service include fabrics, trimmings, wallcoverings, lighting, lampshades, rugs and carpets, chick blinds, furniture and more!
Before committing to a full order, you can even order samples of fabrics, trims, wallcoverings, plus rugs and carpets.
Which brands can you can order from?
The number of vendors we order from is ever-growing! We work with some brands directly, and others via our network of multi-line showrooms. They range from the heritage brands you've known for years to emerging brands from artisans around the world.
The majority of our brands are sold only through the design trade, and through our Design Concierge Service, you can now access them without hiring an interior designer.
Peruse our brand list here. Some of our favorites can't even be listed publicly, so please reach out to hollie@stuckonhue.com if you're interested in a brand not on the list. Plus new brands are being added on a regular basis, many by customer request.
Samples
Are samples necessary?
Many times a product looks different in person than on a computer screen. Before you invest, I always recommend seeing a sample in person prior to committing to an order, unless you have already seen the product in person elsewhere.
Samples allow you to review the color, texture, construction, print quality (if applicable), hand, and other factors. My goal is for you to be thrilled with the end product in your space!
How do I order samples?
You may order samples of fabrics, wallcoverings, trims, and rugs/carpets via the website here.
If you are looking for a sample from a brand not listed, email hollie@stuckonhue.com or reach out via the contact form below.
Will the product I order look exactly the same as my sample?
From production run to production run, there are often differences in dye lot (color), and sometimes even the ground fabric or paper that the product is printed on. For instance, the amount of rain in a growing season can affect wool or flax that is then turned into fabric.
If you want to approve the EXACT product prior to shipping, be sure to request a CFA (cutting for approval). A CFA is a small cutting taken from the exact product designated for your order. When a CFA is requested, the mill or warehouse will ship it to me, then I will forward it along to you for approval. This can add a couple weeks to the timeline. Please note that CFAs may not be available depending on the brand, product, and quantity ordered.
Ordering
How do I determine the quantity of fabric, wallpaper or trim I need?
The quantity will vary based on the specs of the exact product you're using, including pattern repeat, width, and length (in the case of wallpaper rolls). Each project or space is different, so please consult with your workroom or installer to confirm.
For wallpaper, ensure your installer is estimating based on the specs of your specific paper. Many of the brands we work with do not use typical US roll sizes.
In the case of fabric, I can usually help with a rough estimate if you want to get an idea of your level of commitment before reaching out to a workroom for a firm quote.
Where can I find a workroom for my sewing or upholstery project?
We keep a list of workrooms around the US who are interested in working with our clients. Reach out to hollie@stuckonhue.com with a short description of your project as well as your location. All of our workrooms are willing to work on long-distance projects, but if we can connect you with someone local, even better!
Can I order more fabric, wallpaper or trim if I run short?
We can certainly try, but there is no guarantee more will be available in the same or a matching dye lot. Some products are consistent from production run to production run, but most products will vary. The inks could be a slightly different color, and/or the ground fabric or paper could have variation as well.
Be sure to consult with your workroom or installer to firm up quantities needed before placing an order, and consider purchasing extra just in case.
Should I request a CFA (cutting for approval)?
If you need a very specific color match, yes. Otherwise, usually not.
A CFA is a small cutting from the exact dye lot of product that has been reserved for your order. A regular sample may or may not be an exact match to the dye lot(s) in stock when you place your order, so if a specific color is of the utmost importance, you should request a CFA.
The mill will take a cutting from the material assigned to your order, then send it to Stuck on Hue, then we will forward it on to you for review and approval. This can add a couple weeks to the process.
If you approve the CFA, we're all set and your order will proceed to packing and shipping.
If the CFA does not meet your expectations, we will check whether another dye lot is available for review. If so, the process starts over. If not, we can ask the vendor to go back into production, which could take days or weeks or months, depending on their schedule. Of course, there is no guarantee a new production run will be the exact perfect dye lot either.
Shipping and Product Inspection
How quickly should I receive my samples?
Within 48 hours of payment, I will order your samples from the respective vendor(s). In-stock samples should ship within 1-5 days.
Any out of stock samples will ship once replenished. Usually this is within a few days or weeks, but on rare occasion samples could be out of stock for months while a vendor waits for more to be produced. In most cases I do not have access to check on stock or timing for samples.
If you ordered several samples from the same vendor and none have arrived within 2-3 weeks, please let me know, as occasionally shipments can get lost in transit.
Will I receive tracking when my order ships?
If I receive tracking from the vendor, I will update your order with that info and send a ship notice so you know your item is on the way.
Many vendors do not provide tracking, unfortunately. Most samples are shipped USPS (some with tracking, some with a regular stamp), or occasionally FedEx or UPS. Most product shipments are sent FedEx or UPS.
What if my item arrives damaged or defective?
Please inspect each item upon receipt, especially if the package appears to have suffered damage in shipment.
On rare occasion a fabric or wallpaper may have printing flaws that were not caught by the mill. It is standard industry practice that all claims must be made prior to any product being cut. Please ensure each product has been inspected before use.
If there are any issues, notify hollie@stuckonhue.com immediately and provide photos to be submitted to the vendor.
Cancellations and Returns
Can I cancel my order?
For product orders, if the vendor itself has not yet processed the payment, there may be an opportunity to cancel. After that, the wheels are fully in motion. Canceled orders will be assessed a 4% payment processing fee, which will be deducted from your refund.
Sample orders cannot be canceled.
Do you accept returns?
Each product is special-ordered for you and is not returnable. Vendors do not accept returns.
Other
How can I purchase Stuck on Hue pillows?
After 10 years of making pillows for customers around the world, I decided in 2024 to close the pillow shop for the foreseeable future to focus on my growing Design Concierge Service. Look for limited pillow pop-up collections to possibly come back down the road.
Through my Design Concierge Service, you can order fabric or trim yardage to have pillows made elsewhere, and I can help recommend workrooms if needed.
Do you have a trade program?
I have suspended my trade program at this time while the pillow shop is inactive.
How can I help?
Reach out for any additional questions. I'll be in touch within 1 business day.