Shipping & Fabrication Time
MADE TO ORDER PILLOW COVERS
My current fabrication time is 3-4 weeks. Orders are shipped via UPS Ground and should arrive within 1-4 days. You will receive a ship notice with tracking when your order is on its way.
SWATCHES/SAMPLES
Swatches of fabrics stocked in the pillow shop will ship within 1-3 days (often the next day). They are sent via USPS, either with a stamp (no tracking) or via their package service (includes tracking).
Samples of other fabrics, wallpapers and trims are ordered from the respective brand showrooms or warehouses. If in stock, they ship within a few days.
RUSH ORDERS
Please reach out to hollie@stuckonhue.com prior to ordering if you need your pillow order in a shorter time frame. Occasionally I can accommodate a rush. I will need to know which items you plan to order, the ship-to city/state, and what day you need them in hand. I can then provide options for a rush order and/or expedited shipping.
INTERNATIONAL SHIPPING
Shipping to non-US addresses may take a week to several weeks, depending on your location and the customs process in your country. My international shipping costs do not include customs, VAT or duty fees, which are your responsibility.
DELIVERY ISSUES
In the rare event your package is returned to me due to an incomplete or incorrect address, you will be responsible for additional shipping costs to reroute the package to you.
Unfortunately packages get lost in transit from time to time. If that seems to be the case, please let me know as soon as possible. For pillow orders, I will reach out to UPS in attempt to locate the package or to file a claim.
I cannot be responsible for packages stolen after delivery. You will receive automated notices when packages are shipped, out for delivery, and have been delivered.